OUR WORK
Revolutionizing businesses and customer experience innovation to achieve outstanding customer outcomes by leveraging cutting-edge technology and cost-efficient infrastructure, future-proofing enterprises for the digital era.
Digital Transformation for the C-Suite
Digital Transformation starts from the top. For every organization, it is imperative that the Executive Team understands what it will take to compete and be relevant in the future. Determining how to transform your organization and sustaining efforts is key to success.
At Access CX, we help Senior and Executive Leadership Teams understand what Digital Transformation really is, and then help them plan, implement, manage and sustain value creation.
Expect these and more when you engage Access CX in your company’s digital transformation journey:
- Create a shared understanding
- Align with Business Goals
- Promote a Customer-centric Digital Culture
- Focus on Value Creation
- Develop a Roadmap
- Manage Risks and Concerns
INTEGRATED AND MANAGED TECHNOLOGY SOLUTIONS
Access CX is a Trusted Advisor and Channel Partner for the best companies in marketplace as ranked by Gartner.
Access CX provides integrated technology solutions, offering businesses access to a powerful network of over 200 industry-leading companies, including 60+ focused on AI innovations. This extensive ecosystem allows us to deliver tailored solutions that leverage the latest advancements in AI, cloud computing, cybersecurity, and digital transformation. Whether enhancing customer experience, optimizing operational efficiency, or driving data-driven insights, Access CX connects clients with the right technologies and partners to meet their unique needs, ensuring they stay ahead in an ever-evolving digital landscape.
Gen AI
Cloud and Colocation
UCaaS
CCaaS
Connectivity
SASE
Cybersecurity
MANAGED CONTACT CENTER SERVICES
Access CX has carefully vetted a stable of CX providers across the globe. Access CX provides strategic coordination and oversight of service delivery.
Our partner criteria:
- Competent leadership
- Track record of performance
- Secure operations (data security, financially sound)
- Scalable
- Easy to do business with
- Value and price intersect favorably
- Thought Leadership
What to expect:
- Expertise and Experience
- Time and Resource Savings
- Effective Program Implementation and Oversight
- Risk Mitigation
- Performance Contracts
- Cost Efficiency
- Improved Compliance
- Enhanced Vendor Relationships
CX Vendor Selection Services
Needs Assessment
Access CX will work with you to understand your environment, your needs, and your objectives.
Strategy Development
Access CX will help you to develop an outsourcing strategy and identify the right execution partners for your company.
Partner Communication
Access CX will connect with the brand-right partners to socialize your precise needs and develop custom solutions.
Proposal and Pricing
Access CX will assist in the evaluation of proposals and pricing.
Negotiation and Contracting
A critical part of any successful engagement, Access CX will develop strong governance through binding contracts with the appropriate protections for your business.
Implementation
Access CX will help guide the successful launch of your program and ensure adherence to the prescribed model and KPI attainment.
