Leverage Evolved Contact Centers

The Contact Center Industry has come a long way since it began in the 1990s. From capital-intensive operations, contact centers today are more operations-intensive with the advent of AI, true omnichannel experience, hyper-personalization, global remote and hybrid work models and more.

You can leverage the power of contact centers through Access CX.

Access CX delivers world-class managed IT services designed to empower businesses with seamless, secure, and scalable technology solutions. Our team of experts combines deep industry knowledge with cutting-edge tools to provide proactive IT support, ensuring optimal performance, enhanced security, and reduced downtime. From infrastructure management to cloud solutions and cybersecurity, Access CX offers comprehensive services tailored to meet the unique needs of each client. With a commitment to innovation and excellence, we enable businesses to focus on their core goals while we manage their IT environments with precision and reliability.

Managed Contact Center Services

Access CX has carefully vetted a stable of CX providers across the globe. ACX provides strategic coordination and oversight of service delivery.

Our partner criteria:

• Competent leadership
• Track record of performance
• Secure operations (data security, financially sound)
• Scalable
• Easy to do business with
• Value and price intersect favorably
• Thought Leadership

What to Expect:

• Expertise and Experience
• Time and Resource Savings
• Effective Program
• Implementation and Oversight
• Risk Mitigation
• Performance Contracts
• Cost Efficiency
• Improved Compliance
• Enhanced Vendor Relationships