Effective Date: November 2024
Last Updated: January 2026
Access CX (“we,” “our,” or “us”) is committed to protecting and respecting your privacy in accordance with the EU General Data Protection Regulation (GDPR). This GDPR Compliance Policy explains how we collect, use, process, and protect personal data, and outlines your rights under the GDPR.
This policy applies to the processing of personal data of individuals located in the European Union and European Economic Area (EU/EEA), regardless of where Access CX is established.
1. Data Controller
Access CX is the data controller for personal data collected through our website, www.accesscx.com (the “Website”).
As data controller, we determine the purposes and means of processing personal data collected through the Website.
In certain client engagements, Access CX may act as a data processor on behalf of its clients. In such cases, personal data is processed solely in accordance with client instructions and applicable data processing agreements, with the client remaining the data controller.
2. Personal Data We Collect
We may collect and process the following categories of personal data:
- Identification Information: Name, job title, company name, and similar identifiers
- Contact Information: Email address, telephone number, postal address
- Technical Information: IP address, browser type and version, time zone settings, operating system, and device information
- Usage Information: Pages visited, navigation paths, interaction data, and time spent on the Website
3. Legal Basis for Processing
Access CX processes personal data only where a lawful basis exists under the GDPR. These include:
- Consent: Where you have provided explicit consent (for example, for marketing communications)
- Contractual Necessity: Where processing is required to perform a contract or take steps at your request prior to entering a contract
- Legitimate Interests: Where processing supports our legitimate business interests (such as improving our Website, ensuring security, or responding to inquiries), provided these interests are not overridden by your rights
- Legal Obligation: Where processing is required to comply with applicable laws or regulations
Where multiple legal bases may apply, Access CX relies on the most appropriate basis for the specific processing activity.
4. How We Use Your Personal Data
We use personal data for the following purposes:
- To respond to inquiries and provide requested information or services
- To operate, maintain, and improve the functionality and security of our Website
- To communicate with you regarding updates, insights, or marketing communications, where consent has been provided
- To comply with legal obligations and enforce our policies
Access CX processes only the personal data necessary for these purposes, in accordance with GDPR principles of data minimization and purpose limitation.
5. Sharing Your Personal Data
We may share personal data only where necessary and appropriate, including:
- Service Providers: Trusted third parties who support Website operations, analytics, hosting, or communications, subject to contractual confidentiality and data protection obligations
- Legal and Regulatory Requirements: Where disclosure is required to comply with law, protect rights, or respond to lawful requests from authorities
Access CX does not sell personal data.
6. International Data Transfers
Personal data may be transferred to countries outside the EU/EEA. Where such transfers occur, Access CX ensures appropriate safeguards are in place, including:
- The European Commission’s approved Standard Contractual Clauses (SCCs)
- Supplementary technical or organizational measures where required
These safeguards are designed to ensure an adequate level of data protection consistent with GDPR requirements.
7. Your Rights Under the GDPR
Under the GDPR, you have the following rights:
- Right of Access: Obtain confirmation and a copy of personal data we hold about you
- Right to Rectification: Request correction of inaccurate or incomplete data
- Right to Erasure: Request deletion of personal data, subject to legal conditions
- Right to Restriction of Processing: Request restriction of processing in certain circumstances
- Right to Data Portability: Receive personal data in a structured, commonly used, machine-readable format
- Right to Object: Object to processing based on legitimate interests or direct marketing
- Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent
- Right to Lodge a Complaint: Lodge a complaint with a supervisory authority in your country of residence, place of work, or where an alleged GDPR infringement has occurred
To exercise these rights, please contact us using the information below.
Access CX aims to respond to all valid data subject requests within one month, in accordance with GDPR requirements. This period may be extended where requests are complex or numerous.
8. Data Security
Access CX has implemented appropriate technical and organizational measures to protect personal data against accidental loss, unauthorized access, alteration, or disclosure.
While we take security seriously, no method of transmission over the internet is completely secure, and absolute security cannot be guaranteed.
9. Data Retention
Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected, including compliance with legal, contractual, or regulatory obligations.
Retention periods vary depending on data type and processing purpose and are reviewed periodically.
10. Changes to This Policy
Access CX may update this GDPR Compliance Policy periodically to reflect changes in legal requirements or data protection practices. Updates will be posted on this page with a revised effective date.
11. Contact Information
If you have questions about this GDPR Compliance Policy or wish to exercise your rights, please contact us at:
Email: contact@accesscx.com
Mailing Address:
Access CX
13785 NW 22 PL,
Fort Lauderdale, FL 33323,
United States.