AccessCX
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Access CX GDPR Compliance Policy

Effective Date: November 2024

Access CX (“we,” “our,” or “us”) is committed to protecting and respecting your privacy in compliance with the EU General Data Protection Regulation (GDPR). This GDPR Compliance Policy explains our obligations and your rights regarding the collection, processing, and storage of personal data through our website, [www.accesscx.com] (the “Website”).

1.Data Controller
Access CX is the data controller for all personal data collected through our Website. As the data controller, we are responsible for determining the purposes and means of processing your personal data.

2. Personal Data We Collect
We may collect and process the following types of personal data:

  • Identification Information: Name, job title, company name, and other identifiers.
  • Contact Information: Email address, phone number, postal address, and any other means by which we may contact you.
  • Technical Information: IP address, browser type, and version, time zone setting, browser plug-in types, operating system, and other technology on devices used to access our Website.
  • Usage Information: Information about your interactions with our Website, such as the pages visited, length of visit, and navigation paths.

3. Legal Basis for Processing
Under the GDPR, we must have a valid legal basis for processing your personal data. We rely on the following legal grounds:

  • Consent: When you have given consent to the processing of your personal data for specific purposes, such as marketing communications.
  • Contractual Necessity: When processing is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into a contract.
  • Legitimate Interests: When processing is necessary for the purposes of our legitimate interests, such as improving our Website, providing customer support, and ensuring website security, except where your interests or fundamental rights override these interests.
  • Legal Obligation: When processing is necessary to comply with a legal obligation to which we are subject.

4. How We Use Your Personal Data
We may use the personal data we collect for the following purposes:

  • To provide you with requested information, products, or services.
  • To manage and improve our Website’s functionality and user experience.
  • To communicate with you regarding updates, marketing, and promotional offers, if you have given consent.
  • To comply with legal obligations and ensure the security of our Website.

5. Sharing Your Personal Data
We may share your personal data with third parties under the following circumstances:

  • Service Providers: We may disclose your data to trusted service providers who support our business operations and website management.
  • Legal Requirements: We may disclose your personal data to comply with legal obligations, enforce our policies, or protect our rights, property, or safety.

6. International Data Transfers
We may transfer your personal data to countries outside the European Economic Area (EEA) for processing purposes. If we do so, we ensure that adequate protection measures are in place, such as data processing agreements based on Standard Contractual Clauses (SCCs) approved by the European Commission, to safeguard your data.

7. Your Rights Under the GDPR
Under the GDPR, you have the following rights regarding your personal data:

  • Right to Access: You may request access to and a copy of the personal data we hold about you.
  • Right to Rectification: You have the right to request the correction of any inaccurate or incomplete personal data.
  • Right to Erasure (Right to be Forgotten): You may request the deletion of your personal data, subject to certain legal conditions.
  • Right to Restriction of Processing: You may request the restriction of processing under certain conditions.
  • Right to Data Portability: You may request that we transfer your personal data to another organization or directly to you in a structured, commonly used, machine-readable format.
  • Right to Object: You have the right to object to the processing of your personal data based on legitimate interests, direct marketing, and profiling.
  • Right to Withdraw Consent: If you have provided consent to process your personal data, you may withdraw your consent at any time.

To exercise these rights, please contact us using the information provided in Section 10.

8. Data Security
We have implemented appropriate technical and organizational measures to secure your personal data against accidental loss, unauthorized access, alteration, or disclosure. However, no method of data transmission over the internet is entirely secure, and we cannot guarantee the security of your data.

9. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary based on the type of data and legal requirements.

10. Contact Information
If you have questions about this GDPR Compliance Policy or wish to exercise your rights, please contact us at:

  • Email: contact@accesscx.com
  • Mailing Address: Access CX, 13785 NW 22 PL, Fort Lauderdale, FL 33323

10. Changes to This Policy
We may update this GDPR Compliance Policy periodically to reflect changes in data protection practices. We will notify you of any material changes by posting the updated policy on our Website with the effective date.

By using our Website, you consent to our collection, use, and sharing of your information as described in this GDPR Compliance Policy.