WHO WE ARE

A seasoned professional in contact center management, Tom honed his skills across continents. His passion for empowering teams and optimizing performance fueled his mission to elevate customer experiences.

He serves as the President and Chief Commercial Officer at Access CX, bringing over three decades of experience in the contact center industry. Since 1990, Tom has held roles of increasing responsibility, including more than 10 years at the C-level. His extensive career has taken him across the globe, allowing him to gain valuable insights into the optimal alignment of quality and cost in service delivery.

Tom excels at forging long-term relationships that lay the foundation for premium customer experiences. He is particularly adept at crafting custom solutions that address the unique needs of his clients, negotiating win-win agreements, and ensuring continued alignment as client relationships grow and evolve.

A visionary with a penchant for innovation, Tony embarked on a career in financial services and management consulting. His relentless pursuit of excellence led him to explore transformative digital strategies.

He serves as the Chief Digital Officer at Access CX, bringing extensive experience as an advisor to clients across Ireland, the UK, Europe, the Middle East, the USA, Latin America, and the Caribbean. Tony specializes in strategy, business model innovation, digital transformation, and governance.

With a career that spans industry, academia, and international consulting, Tony offers a unique approach that blends these disciplines to provide strategic, context-rich advice for his clients. He is a recognized thought leader in digital disruption, regularly commenting on and presenting at domestic and international forums. Tony’s expertise has earned him recognition as a Top 10 Digital Disruption and Top 25 FinTech influencer by Thinkers 360.